Introduction
Welcome to GenMix ("we", "us", or "our"). GenMix is an AI-powered video, image, and voice generation platform. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services at genmix.ai.
Information We Collect
1. Account Information
- What We Collect: Name, email address, and profile information provided through Google OAuth authentication.
- Purpose: To create and manage your account, provide customer support, and communicate with you about our services.
2. Usage Information
- What We Collect: Information about how you use GenMix, including features accessed, generation history, prompts used, and interaction patterns.
- Purpose: To improve our services, personalize your experience, and develop new features.
3. Generated Content
- What We Collect: Videos, images, and voice content you generate through our platform, along with associated prompts and settings.
- Purpose: To provide our generation services and allow you to access your creation history.
4. Payment Information
- What We Collect: Billing address, payment method details (processed securely through Stripe or Creem), and transaction history.
- Purpose: To process payments, manage subscriptions, and maintain financial records.
5. Credit and Transaction Data
- What We Collect: Credit balance, credit purchase history, credit consumption records (including model used, timestamp, and credits consumed), credit issuance schedule, credit expiration dates, subscription entitlement data (plan tier, billing cadence, credit allowance per period, issuance schedule, grant history), subscription plan changes (upgrades and downgrades), and refund transaction records.
- Purpose: To manage your credit balance, track usage, process plan changes and refunds, prevent fraud, maintain audit trails for financial compliance, and provide you with accurate account information.
- Retention: Credit transaction records and subscription change history are retained for a minimum period required by applicable financial regulations and for legitimate business purposes such as dispute resolution and fraud prevention.
6. Device and Technical Information
- What We Collect: IP address, browser type, device type, operating system, and general location data.
- Purpose: To ensure security, optimize service performance, and prevent fraud.
7. Cookies and Tracking
- What We Collect: Cookies and similar technologies to track preferences and usage patterns. We use the following third-party analytics services:
- Google Analytics: To analyze site traffic, user behavior, and performance metrics
- Microsoft Clarity: To understand user interactions through session recordings and heatmaps (personal data such as typed content is automatically masked)
- Purpose: To enhance functionality, remember your preferences, analyze site traffic, and improve user experience.
How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our AI generation services
- Process transactions and manage your credits
- Send service-related communications and updates
- Respond to your inquiries and provide customer support
- Analyze usage patterns to enhance user experience
- Ensure compliance with our Terms of Service
- Protect against fraudulent or unauthorized activity
Data Storage and Security
Your data is stored securely on cloud servers with industry-standard encryption. We implement multiple security measures including:
- SSL/TLS encryption for data transmission
- Encrypted database storage
- Regular security audits and monitoring
- Access controls and authentication protocols
While we strive to protect your information, no method of electronic transmission or storage is 100% secure.
Data Sharing and Disclosure
We do not sell your personal information. We may share data only in these circumstances:
- Service Providers: With trusted third-party services necessary to operate our platform, including Creem and Stripe for payment processing, Cloudflare for hosting and content delivery, and third-party AI model providers for content generation
- Legal Requirements: When required by law or to respond to legal processes
- Safety and Security: To protect the rights, safety, or property of GenMix, our users, or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
AI-Generated Content
GenMix does not train its own AI models. All content generation is performed through third-party AI services. Regarding your generated content:
- Remains accessible in your account history
- Your prompts and uploaded media are sent to third-party AI providers for processing. How these providers handle your data is governed by their respective privacy policies
- GenMix stores your generated content (videos, images, audio) on our servers to provide you with access to your creation history
- Is subject to our content policies and applicable laws
- Should be reviewed for accuracy and appropriateness before use
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your account and associated data
- Export your generation history
- Opt out of marketing communications
To exercise these rights, contact us at support@genmix.ai.
Children's Privacy
GenMix is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the effective date. Continued use of GenMix after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
GenMix
Email: support@genmix.ai
Website: genmix.ai