1. Acceptance of Terms
Welcome to GenMix! By accessing or using our AI-powered video, image, and voice generation platform at genmix.ai, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
2. Description of Services
GenMix provides AI-powered content generation services including:
- Text-to-Video: Generate videos from text prompts using various state-of-the-art AI models
- Image-to-Video: Animate still images into dynamic videos
- Video-to-Video: Transform existing videos with AI-powered style transfer and effects
- Text-to-Image: Create images from text descriptions
- Text-to-Speech: Generate voice audio from text
- AI Effects & Templates: Apply creative AI effects such as dance, motion, and style transformations to photos and videos
- AI Storyboard: Create multi-scene video sequences from structured prompts
Available AI models and features may change over time as we add new capabilities and update existing ones. We will provide notice of significant changes when possible.
3. Account Registration
3.1 Account Creation
To access our services, you must create an account using Google OAuth authentication. You agree to provide accurate information and keep your account credentials secure.
3.2 Account Responsibility
You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized access or security breach.
3.3 Age Requirement
You must be at least 13 years old to use GenMix. Users under 18 should have parental consent.
4. Subscription Plans and Pricing
4.1 Subscription Plans
GenMix offers the following subscription tiers, each providing a monthly credit allowance for AI content generation:
- Basic: $19.9/month — 400 credits per month
- Standard: $29.9/month — 800 credits per month
- Pro: $49.9/month — 1,800 credits per month
- Ultra: $99.9/month — 4,500 credits per month
Annual billing is available for all tiers at a discounted rate (up to 50% off): Basic ($120/year, 50% off), Standard ($288/year, 20% off), Pro ($480/year, 20% off), and Ultra ($960/year). Annual subscriptions are billed as a single upfront payment, with credits issued monthly throughout the subscription term.
In addition to subscriptions, GenMix offers Credit Packs — one-time credit purchases that do not require an active subscription. Credit Pack credits do not expire. Credit Packs are non-refundable and may be purchased at any time, including alongside an active subscription.
4.2 Credit System
GenMix operates on a credit-based system. Credits are required to generate content, with different models and settings consuming varying amounts. Credits are consumed on a first-in, first-out (FIFO) basis, meaning credits closest to expiration are used first.
4.3 Credit Expiration
Credits have a limited validity period based on how they were obtained:
- Monthly subscriptions: Credits expire approximately 1 month after issuance (with a 24-hour grace period)
- Annual subscriptions: Credits are issued monthly and each month's credits expire approximately 1 month after issuance (with a 24-hour grace period), following the same cycle as monthly subscriptions
- Credit Packs: Credits purchased through one-time Credit Packs do not expire
Expired credits cannot be recovered or refunded. You are responsible for using your credits before they expire. We recommend checking your credit balance and expiration dates regularly in your account dashboard.
4.4 Purchases
- All purchases are processed securely through Stripe or Creem
- Prices are displayed in USD unless otherwise specified
- Credits are non-transferable between accounts
- Credits cannot be exchanged for cash or any other form of payment
4.5 Subscription Plan Changes
GenMix allows you to upgrade or downgrade your subscription plan at any time:
- Same-interval upgrades (monthly→monthly or yearly→yearly): When you upgrade to a higher-tier plan within the same billing interval, the change takes effect immediately. You will be charged the prorated difference for the remaining billing period. You will receive prorated bonus credits for the remaining days in your current billing period
- Monthly-to-yearly switches (same tier): No additional credits are issued since the monthly allowance remains the same. Your billing simply converts to the discounted annual rate
- Downgrades: When you downgrade to a lower-tier plan, the change is scheduled for your next billing cycle. You will continue to have access to your current plan's benefits and remaining credits until then
- Pending changes: Only one plan change can be pending at a time. Contact support if you need to cancel or modify a scheduled downgrade
4.6 Pricing Changes
We may update subscription pricing from time to time. Price changes for existing subscribers take effect at the start of the next billing period following notice. You may cancel before the new pricing takes effect.
4.7 Refunds
Please refer to our Refund Policy for full details on refund eligibility and procedures. Key terms:
- Refund requests must be made within 10 days of purchase and with no more than 50 subscription credits used
- Eligible refunds are issued as a full refund of the subscription payment
- Upon refund, all remaining subscription credits (including any unissued future monthly allowances) will be removed from your account and your subscription will be immediately terminated
- Promotional credits, sign-up bonuses, and referral rewards are not refundable
5. Acceptable Use
Your use of GenMix is subject to our Acceptable Use Policy, which details prohibited content, content moderation practices, and enforcement measures. The Acceptable Use Policy is incorporated into and forms an integral part of these Terms.
By using GenMix, you agree to comply with the Acceptable Use Policy. Violations may result in content removal, account suspension or termination, forfeiture of credits, and reporting to law enforcement where required.
6. Intellectual Property
6.1 Your Content
You retain ownership of the prompts and reference images you provide. For AI-generated outputs:
- You receive a license to use generated content for personal and commercial purposes across all subscription plans
- You are responsible for ensuring your use complies with applicable laws
- Generated content may also be subject to the usage terms of the underlying third-party AI model provider
6.2 Our Platform
The GenMix platform, including its software, design, and user interface, is protected by intellectual property laws. You may not copy, modify, or distribute our platform without permission.
6.3 Third-Party AI Models
AI models available on GenMix are provided by third-party providers. Your use of generated content is subject to both these Terms and the respective third-party provider's terms and conditions. GenMix does not train its own AI models — all generation is performed through third-party AI services.
7. Service Availability
7.1 Uptime
We strive to maintain high service availability but do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or technical issues.
7.2 Modifications
We may modify, suspend, or discontinue features at any time. We will provide reasonable notice for significant changes when possible.
8. Disclaimer of Warranties
GenMix is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. We do not warrant that:
- The service will be uninterrupted or error-free
- Generated content will meet your specific requirements
- AI outputs will be accurate, complete, or appropriate for any purpose
You acknowledge that AI-generated content may contain errors, biases, or unexpected results and should be reviewed before use.
9. Limitation of Liability
To the maximum extent permitted by law, GenMix shall not be liable for:
- Any indirect, incidental, special, or consequential damages
- Loss of profits, data, or business opportunities
- Damages arising from your use of generated content
- Third-party claims related to your use of the service
Our total liability shall not exceed the amount you paid to GenMix in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless GenMix, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, or expenses arising from:
- Your violation of these Terms
- Your use of generated content
- Your infringement of any third-party rights
11. Account Termination
11.1 By You
You may delete your account at any time through your account settings or by contacting support.
11.2 By Us
We may suspend or terminate your account if you:
- Violate these Terms
- Engage in fraudulent activity
- Create content that violates our acceptable use policy
- Fail to pay for services
11.3 Effect of Termination
Upon termination, the following applies:
- Your right to use GenMix ceases immediately
- Voluntary cancellation (no refund): Your existing credits remain active until their natural expiration date, allowing you to continue using the service until that time
- Refund requested: All remaining subscription credits will be removed from your account as described in Section 4.5 and our Refund Policy
- Termination by us: In cases of Terms violation, unused credits are forfeited and non-refundable unless otherwise required by applicable law
Generated content stored on our servers may be deleted after a reasonable retention period following account termination.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of competent jurisdiction.
13. Changes to Terms
We may update these Terms periodically. We will notify you of material changes by:
- Posting the updated Terms on this page
- Updating the "Effective Date" above
- Sending email notification for significant changes
Continued use of GenMix after changes constitutes acceptance of the updated Terms.
14. Contact Information
If you have questions about these Terms, please contact us:
GenMix
Email: support@genmix.ai
Website: genmix.ai